Terms and Conditions: AIS Immobilien Service und Handels GmbH
Dept. Liveescape-Frankfurt
1. Scope of application
These General Terms and Conditions (GTC) govern the relationship between Liveescape-Frankfurt and the individual customers, company and group members (hereinafter referred to as "customers") and form an integral part of any contract between them. For legal transactions between AIS GmbH and the customer, the following general terms and conditions shall apply in their current version.
 Ticket sales
3.1. General
Tickets can be purchased at the box office, connected ticket offices, as well as in writing, by telephone or via the Internet. The terms and conditions of the pre-sales offices may differ. If the order is made in writing, by telephone or via the Internet, a customer or order number will be communicated as confirmation either verbally or in writing (for Internet sales via e-mail). Every order of tickets is therefore binding immediately after confirmation and commits to the acceptance and payment of the ordered tickets.
The customer agrees with the purchase of admission tickets to these terms and conditions without restriction.

Admission fees
2.1. General
The performances are assigned to different price classes, which are listed in the publications. The prices are especially for the Internet and / or per notice at the place of play. Errors and changes excepted.

With the purchase of an entrance ticket, the right of attendance is acquired for a 60 minute copyright-protected room theater event.
Our entrance fees include 19 % sales tax.

Private customers can book or cancel their reservation free of charge up to 48 hours before the booking.
All other bookings are binding from the booking without stoning.
Transfers are only possible with our consent.

Online tickets
The purchase of online tickets is possible for holders of credit cards on the website The offer for a conclusion of the contract is made by the customer as soon as he has placed his card order online. The customer confirms the card prices listed in the online booking process. Fees displayed before the contract are an integral part of the contract between the customer and ASS GmbH Abtl. Liveescpe-Frankfurt. The customer is obliged to check the correctness and completeness of the tickets immediately (in particular the event, the date, the time, the price and the number) and to declare any complaints immediately or in writing to the organizer in writing or by e-mail.
Cloakroom and property
It is not permitted to bring clothes items (coats, umbrellas, rucksacks, etc.) to the places according to the Ordinance. Likewise, walking aids and similar items may only be taken into the event rooms if it is ensured that they can not interfere with the traffic routes during evacuation.
Found objects of all kinds are to be given to the wardrobe staff. The loss of items must also be reported to the wardrobe staff.
Sound, photo and film recordings
At the venue, sound, photo and film recordings are strictly prohibited for copyright reasons. Violations are punishable under the Copyright Act. Recording equipment and cameras of all kinds must not be taken into the auditorium.
In the case of infringements, the house staff are entitled to collect recording equipment and cameras and to keep them until the end of the event. Films and recording materials of all kinds, on which parts of the performance are recorded, can be collected and kept by the theater. They will be handed over to the owner if he has agreed to the deletion of the recordings.
Customers of the Zimmer Theater declare their consent to the fact that the theater makes sound, photo and film recordings during the course of the event and reproduces and publishes them without temporal or spatial restrictions. The consent is expressly made without waiving any claim for compensation.

Home Law / House Rules
Individuals can be referred from the current performance if they disturb them or bother other guests. In addition, access may be refused if there is a reasonable presumption that the person will disturb the performance or bother other guests and / or if the house rules have already been infringed. The organizer can exclude these persons from the performance or pronounce a house ban on these persons. In these cases, the entrance fee will not be reimbursed.
Objects which are suitable for disturbing the performance (e.g., mobile phones, electronic clocks) are to be switched off. For safety reasons, no bulky objects (bags, backpacks, child seats, etc.) should be carried into the event rooms. Pets are not allowed.
Bringing food and drinks to the premises of the organizer is prohibited. Similarly, the consumption of food and drink. The applicable smoking ban is to be observed.
In case of fire or other dangerous situations,



LiveEscape-Frankfurt ®


Managing Director:

Elena Kuskova

AIS Immobilien Service und Handels GmbH

Hanauer-Landstraße 205

60314 Frankfurt am Main

Eingetragen im HR AG Offenbach am Main

HRB Nr. 11324

Steuernummer: 3522800113

Finanzamt Offenbach am Main






Liability for Content
We make every effort to keep the information on our Web site current, but accept no liability whatsoever for the content provided. Pursuant to §7 par. 1 of TMG (German Tele-Media Act), the law limits our responsibility as a service provider to our own content on these Web pages.

According to §§8 to 10 of TMG, we are not obligated to monitor third party information provided or stored on our Web site. However, we shall promptly remove any content upon becoming aware that it violates the law. Our liability in such an instance shall commence at the time we become aware of the respective violation.

Liability for Links
Our site contains links to third-party Web sites. We have no influence whatsoever on the information on these Web sites and accept no guaranty for its correctness. The content of such third-party sites is the responsibility of the respective owners/providers.
At the time third-party Web sites were linked to ours, we found NO GROUNDS WHATSOEVER of any likely contravention of the law. We shall promptly delete a link upon becoming aware that it violates the law.

The content and works provided on these Web pages are governed by the copyright laws of Germany. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator.

Data protection
The following privacy policy applies to the use of the website:] (hereinafter "Website").
We attach great importance to privacy. The collection and processing of your personal data takes place in compliance with the applicable data protection regulations, in particular the EU General Data Protection Regulation (DSGVO). We collect and process your personal data in order to offer you the above-mentioned portal. This statement describes how and for what purpose your data is collected and used and what options you have in relation to personal information.
By using this site, you consent to the collection, use and transfer of your information in accordance with this Privacy Policy.
1 Responsible body Responsible body for the collection, processing and use of your personal data within the meaning of the GDPR
[Recreation Services and Trade GmbH Hanauer-Landstraße 205 60314 Frankfurt am Main Tel.069 / 439199 Email: liveescape-frankfurt@ Datenschutzverantwortlicherist; Hans-Peter singer Mob. 01718037244]
If you wish to object to the collection, processing or use of your data by us in accordance with this Privacy Policy as a whole or for individual measures, you can address your objection to the above-mentioned responsible body.
You can save and print this privacy policy at any time.
2 General use of the website
2.1 access data
We collect information about you when you use this website. We automatically collect information about your usage and interaction with us and register information about your computer or mobile device. We collect, store and use data about every access to our online offer (so-called server log files). The access data includes name and URL of the retrieved file, date and time of retrieval, amount of data transferred, message about successful retrieval (HTTP response code), browser type and browser version, operating system, referrer URL (ie the previously visited page), IP address and the requesting provider.
We use these log data without assignment to you or other profiling for statistical evaluations for the purpose of operation, security and optimization of our online offer, but also for the anonymous recording of the number of visitors to our website (traffic) and the extent and nature of Use of our website and services, as well as for billing purposes, to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content, analyze traffic, troubleshoot and improve our services. We reserve the right to check the log data retrospectively, if due to specific
Clues the legitimate suspicion of unlawful use exists. We store IP addresses in the logfiles for a limited period of time, if this is necessary for security purposes or for the provision of services or the billing of a service, eg. Eg if you use one of our offers. After termination of the order process or after receipt of payment, we will delete the IP address if it is no longer required for security purposes. We store IP addresses even if we have a specific suspicion of a crime in connection with the use of our website. In addition, as part of your account, we save the date of your last visit (for example, when registering, logging in, clicking links, etc.).
2.2 E-Mail contact
If you contact us (eg via contact form or e-mail), we will save your details for the processing of the request as well as in the event that follow-up questions arise. We store and use other personal data only if you consent to it or if this is permitted by law without special consent.
2.3 Google Analytics We use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about the use of this website by the site visitors are usually transmitted to a Google server in the USA and stored there.
However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. The IP anonymization is on di